Shipping Policy

Last Updated: September 4, 2026

At Assam Chai Bhandar, we are committed to ensuring that your orders are processed, packed, and delivered safely and efficiently.

1. ORDER PROCESSING

All orders are processed after successful order confirmation and payment, where applicable.

Orders are generally processed within 1–3 business days. Orders placed on Sundays, public holidays, or during high-demand periods may require additional processing time.

1. SHIPPING COVERAGE

We currently ship our products to serviceable locations across India. Delivery availability may depend on the PIN code and the services provided by our courier and logistics partners.

1. DELIVERY TIME

Once an order has been dispatched, the estimated delivery time is generally 3–7 business days, depending on the delivery location.

Delivery to remote or certain regional locations may take longer.

Please note that delivery timelines are estimates and may be affected by courier delays, weather conditions, public holidays, strikes, natural events, or other circumstances beyond our reasonable control.

1. SHIPPING CHARGES

Shipping charges, if applicable, will be displayed at the time of checkout or communicated to the customer before order confirmation.

Shipping charges may vary depending on the order value, delivery location, weight, and applicable delivery service.

1. ORDER TRACKING

Where tracking is available, customers may receive tracking information after the order has been dispatched.

Customers can use the provided tracking details to check the delivery status of their order.

1. INCORRECT SHIPPING INFORMATION

Customers are responsible for providing a complete and accurate delivery address, PIN code, mobile number, and other required shipping information.

Assam Chai Bhandar will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

1. DELAYED OR UNDELIVERED ORDERS

If an order is delayed beyond the expected delivery period, customers may contact us for assistance.

We will make reasonable efforts to coordinate with our courier or logistics partner and provide an update regarding the shipment.

1. DAMAGED PACKAGE

If you receive a package that appears damaged, tampered with, or opened, please take photographs or a video of the package before opening it.

If the product inside is damaged or incorrect, please contact us as soon as possible with your order details and supporting photographs/videos.

1. FAILED DELIVERY

If delivery cannot be completed because the customer is unavailable, provides an incorrect address, refuses the shipment, or cannot be contacted, the package may be returned to us.

Additional shipping charges may apply if the customer requests re-shipment.

1. CONTACT US

For any questions regarding shipping, delivery, or your order, please contact us using the contact details available on our website.

Assam Chai Bhandar
Website: assamchaibhandar.com